FAQ

Tracking Number Assistance (aka DID #’s)
The phone number you see displayed on your DoctorBase profile (DID NUMBER) is a tracking/forwarding number that directs callers to (OFFICE NUMBER). Thi...
Tue, 14 Oct, 2014 at 4:16 PM
IS THERE A WAY TO EXPORT EMAILS ADDRESSES FROM DOCTORBASE
Yes, this can be done. Please contact Support for request. 
Wed, 15 Oct, 2014 at 2:54 PM
CAN YOU CREATE A CUSTOM LIST FOR EITHER MASS TEXT OR EMAIL? CAN YOU SAVE IT?
Yes you can create a custom list by selecting “custom list” but you cannot save the list for use going forward.  When you are asked "Who wou...
Wed, 15 Oct, 2014 at 2:57 PM
WHAT DOES "ROI" on the home screen refer to?
"ROI" stands for Return on Investment.  It is calculated as a function of several variables including Unique site visitors, phone calls, app...
Wed, 15 Oct, 2014 at 3:01 PM
We would like to add a new doctor to our account, how do we do that?
Please contact support if and we are happy to add another doctor/s to the account. 
Wed, 15 Oct, 2014 at 3:06 PM
A patient is still getting an appointment reminder even though the appointment was canceled?
DoctorBase syncs with your practice software every hour. If the appointment hasn't updated within that time, please contact support. 
Wed, 15 Oct, 2014 at 4:10 PM